The Ultimate Guide to Ordering from Christie Lites Used Gear

At Christie Lites Used Gear, we specialize in professional-grade stage lighting equipment—Show ready, tested, and clearly listed with everything you need to make a confident purchase.

Whether you're buying for a tour, upgrading a house rig, or sourcing fill-ins for your rental fleet, this guide breaks down exactly what to expect when placing an order: from shipping and packaging to warranty coverage and return policies.

We ship from major Christie Lites hubs across the USA, Canada, the UK, and Germany, using trusted carriers and transport-safe packaging built for professional gear.

Here’s what to expect:

🕒 Prep Time
Most orders are processed and ready to ship within 7–10 business days.

💳 Shipping Options at Checkout
You’ll see a range of FedEx shipping options at checkout—Ground, Express, Overnight, and more. Choose the method that best fits your timeline and budget.

📦 Shipping Quote-Prepaid Prior to Shipping (Optional)
For larger or complex orders, you can choose “Bill Me After Order: Prepaid Prior to Shipping.” This lets our team finalize accurate shipping costs based on:

• Weight, dimensions, and destination
• Custom packaging and handling requirements
• Carrier selection and insurance options

You’ll receive an updated invoice before your gear ships. 

🏢 Local Pickup Available
Prefer to pick up your gear? Select “Local Pickup” at checkout if applicable.

Need help deciding? Head to the Resources section in our site’s main menu for more info.

Every purchase from Christie Lites Used Gear includes straightforward warranty protection:

• ✅ 90-Day Standard Warranty – Included with all purchases
• ✅ 240-Day Premium Warranty – Included on listings marked “Premium Gear”

Coverage includes:

• 🔧 Repair of the item
• 🧩 Replacement of defective parts
• 🔁 Return or refund, if deemed necessary by our team

⚠️ If any parts are replaced, the original non-working parts must be returned to avoid additional charges.

📦 Shipping costs related to warranty service are the buyer’s responsibility—except for Dead-on-Arrival (D.O.A.) claims.

To file a warranty claim:

• Visit our Contact Us section and select Sales Team
• Include your order number and a brief description of the issue

🔗 View full Return & Warranty Terms

Changed your mind or your project needs shifted? We get it.

• ✅ 14-Day Return Window from the date of purchase
• ✅ Items must be returned in the same condition as received

📦 Return shipping is the buyer’s responsibility

💳 A 20% restocking fee applies to all returns

🔁 Refunds are issued after inspection and approval by our team

To start a return: Visit our Contact Us section and select Sales Team, then request a Return Authorization Number.

📄 Read our Return & Warranty Terms

Need your gear fast?

Priority Processing is available directly in our cart drawer on eligible listings.

• Your order moves to the front of the prep queue
• Ideal for last-minute installs, shows, or urgent replacements
• A flat rate applies per order—not per item
• Look for the option when adding items to your cart

It’s a quick way to save time when time matters.

Not every item comes with a flight case—but every item is professionally packed for safe transport.

Here’s what to know:

• No Case? No Problem. Items without a case are securely packed using foam, wrap, and boxes suited to the gear
• Fragile Items. Protection is customized based on weight, fragility, and connector type can be removed.
• Flight Cases. Available on select listings. If you're unsure, just ask

Some fixtures require a minimum quantity to qualify for a flight case option.

Here’s how it works:

• Each flight case is designed to fit a specific number of fixtures
• Minimum order quantities are based on that case size
• On product pages, the quantity will automatically adjust to meet the requirement
• In quick view modals, a pop-up will appear if the quantity is too low
• The checkout button will remain disabled until the required quantity is set

Ordering from Christie Lites Used Gear means working with a team that understands production needs. Our goal is to ship quality gear that arrives ready to work—with no surprises.

Still have questions about shipping, returns, or warranty coverage? Check out the Resources or Contact section in our site’s Mega Menu for policies and forms.

🛠 View Product Collection – Browse lighting gear by category, location, or warranty

💬 Contact Us – For questions about pickup, quotes, or anything else