Refund policy

Terms of Sale & Warranty Policy – Christie Lites Used Gear

At Christie Lites Used Gear, your satisfaction is important to us. Please review our Sale and Warranty Terms below.

Warranty Coverage

Standard Warranty

All purchases are backed by a 90-day warranty. If equipment fails during this period, Christie Lites may, at its discretion:
  • Repair the item
  • Replace parts
  • Accept a return
If any parts are replaced during the warranty period, the original non-working parts must be returned with the item to avoid additional charges. Failure to return replaced parts will result in an additional charge for the replacement parts.

Premium Used Gear Warranty

Items marked as "Premium Used Gear" include an extended 240-day warranty. Coverage and return process are the same as above.

All Warranty Shipping is the responsibility of the buyer to and from your nearest Christie Lites location except for D.O.A. claims.

Road Cases

Road cases are sold AS-IS and are not under warranty coverage.

Rechargeable Batteries

All rechargeable batteries are sold AS-IS and are not under warranty coverage.

Cancelled Orders

Cancelled orders may be subject to a 20% restocking fee. Christie Lites also reserves the right to withhold performance under any order if an invoice remains unpaid when due.

Returns

You may request a return within 14 days of purchase. All returns are subject to the following terms:
  • Return shipping is the customer’s responsibility.
  • A 20% restocking fee will be applied to all returned items.
  • Items must be returned in the same condition in which they were received.
  • To begin a return, please contact us for a Return Authorization Number.

EU Right of Withdrawal

If you are a consumer located in the European Union and your purchase is eligible for the statutory right of withdrawal, you may withdraw from your contract within the applicable withdrawal period.

You can exercise this right using our online withdrawal form here: Withdraw from contract.

The EU right of withdrawal process is separate from our standard return authorization process. You do not need to request a Return Authorization Number before submitting an EU withdrawal request through the online withdrawal form.

Unless otherwise required by applicable law, customers are responsible for the direct cost of returning goods after exercising the right of withdrawal.

Returned goods must be sent back in the condition required by applicable law. If goods are handled beyond what is necessary to establish their nature, characteristics, and functioning, we may be entitled to make a deduction for diminished value where permitted by law.

After you submit and confirm your withdrawal request, we will send confirmation of receipt to the email address provided.